TERMS AND CONDITIONS
Customer Care
Shop prices are listed in USD.
Definitions
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Client: The individual identified on the invoice or who places an order via this website.
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Provider/Artist: Olympic Place
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Product: Any custom invitation order or customized design/stationery product ordered via this website
Terms of Service
By placing an order through the Olympic Place website, the Client agrees to the following terms:
Shipping
Orders placed through the website ordering platform will be shipped within 3–7 business days, unless otherwise noted on the homepage (e.g., for studio closures). Once items leave the studio, Olympic Place is not liable for lost, delayed, or damaged shipments and will not refund for lost or damaged packages.
Unused and unopened store products may be returned within 10 days of receipt for a refund, minus a 25% restocking fee. Refunds will be issued to the original form of payment once returned items are received. Shipping costs are non-refundable.
Please note:
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This return policy applies only to standard store products.
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Custom wedding invitations and other custom orders are non-returnable and non-refundable.
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A separate contract outlining the terms and conditions will be signed for all custom work.
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If damage occurs to a custom order, the Client and Provider may work together to find a resolution on a case-by-case basis.
Rush Orders
Clients acknowledge that rushing an order may incur additional fees. Rush requests must be approved by the artist and depend on the current schedule of both the studio and the printer.
Rush fees typically range from 40–100% of the order total, depending on the timeline. The artist will communicate the rush fee to the Client before proceeding.
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Privacy and Safety
By using our website and/or purchasing any Olympic Place product, you acknowledge that you understand and agree to the following terms and conditions:
You also warrant that you are over 18 years of age when providing personal data.
What Is Personal Data?
Personal data refers to any information capable of identifying an individual. It does not include anonymized data. We may process the following categories of personal data:
Categories of Data We Collect & Process
1. Communication Data
Includes any correspondence sent to us via:
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Our website contact form
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Email
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Text
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Social media messaging or posting
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Any other form of communication
Purpose: For responding to inquiries, maintaining records, and addressing legal matters.
Lawful Basis: Legitimate interest in communication, recordkeeping, and legal defense.
2. Customer Data
Includes data related to product or service purchases:
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Name, title, billing/delivery address
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Email address, phone number, contact details
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Purchase details and payment information
Note: Payments are processed via PayPal, Wix, or Venmo. We do not store payment data locally.
Purpose: To fulfill purchases and maintain records.
Lawful Basis: Contract performance or steps taken to enter into a contract.
3. User Data
Includes:
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Website usage data
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Content you post or submit
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Information collected from featured submissions
Note: We may collect company names and email addresses from submissions to properly credit your work. If you object, contact us at olympicplaceprints@gmail.com.
Purpose: To operate and secure our site, maintain backups, and manage publication.
Lawful Basis: Legitimate interest in website and business administration.
4. Technical Data
Includes:
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IP address, browser info, login data
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Page visit duration, navigation paths
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Time zone and device data
Source: Collected through analytics tools.
Purpose: To analyze user behavior, protect the site, and improve content and advertising.
Lawful Basis: Legitimate interest in business growth and website optimization.
5. Marketing Data
Includes:
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Your preferences for receiving marketing communications
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Participation in promotions and giveaways
Purpose: To deliver targeted ads, evaluate their performance, and manage communication preferences.
Lawful Basis: Legitimate interest in business development and marketing strategy.
We may combine Customer, User, Technical, and Marketing Data to deliver relevant content and ads (e.g., Facebook ads) and evaluate their effectiveness. We use this data under the lawful basis of legitimate interest or consent.
Sensitive Data
We do not collect sensitive data such as:
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Race or ethnicity
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Religious or philosophical beliefs
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Sexual orientation or life
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Political opinions or trade union membership
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Health, genetic, or biometric data
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Criminal convictions or offenses
Legal Obligations
If we are legally required to collect data and you do not provide it, we may not be able to fulfill a product or service. You will be notified in such a case.
How We Collect Your Data
We may collect your data by:
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Forms filled out on our website
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Emails you send us
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Cookies and similar technologies
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Third-party sources (e.g., Google, Facebook, data brokers)
We may also receive non-personally identifiable data from ad/content servers and publicly available sources (e.g., Companies House, Electoral Register).
Use of IP Address & Analytics
We use your IP address to:
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Diagnose server issues
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Administer the website
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Gather demographic data
Our third-party ad servers may provide summary reports (not individual user data) to show ad performance.
Data Sharing
We may share your data with:
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IT and system service providers
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Professional advisors (lawyers, accountants, etc.)
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Government bodies as required by law
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Business acquirers in a sale or merger
We ensure that all third parties treat your data lawfully and securely, and only process it as instructed.
Data Security & Retention
We take appropriate security measures to prevent:
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Unauthorized access
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Accidental loss
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Disclosure or alteration of your personal data
Only authorized personnel and partners with a business need will access your data.
We retain your personal data only as long as necessary. For tax purposes, we keep basic customer information (contact, identity, financial, transaction data) for six years after you stop being a customer.
In some cases, we may anonymize your data for research/statistical purposes and use it indefinitely without further notice.
Cookies
We store cookies to enhance and personalize your website experience. You may set your browser to block cookies, but doing so may impact the functionality of our site.
You can manage your cookie preferences through your browser settings.
Marketing Communications
Under the Privacy and Electronic Communications Regulations (PECR):
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We may send you marketing communications if you have made a purchase, requested information, or explicitly opted in—and haven’t opted out since.
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If you are a limited company, we may send marketing emails without prior consent (you can still opt out at any time).
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We will never share your personal data with third parties for marketing without your express consent.
If you have any questions or wish to opt out of marketing or data collection, please contact: olympicplaceprints@gmail.com
Intellectual Property
📚 Copyright Ownership
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Who owns the work?
The provider (you/your business) automatically owns all copyright to anything created as part of your services, whether or not it's officially registered. -
What does that include?
Anything made while working under this agreement—digital or physical—is 100% owned by you and can be used in your business however you see fit.
🪪 How Clients Can Use the Work (Licensing Terms)
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What kind of license does the client get?
The client gets a non-exclusive license for personal use only. -
Do they have to give credit?
Yes—you must be credited whenever they use your work. -
What does “personal use” mean?
Some examples:-
Posting photos of your work on their personal social media
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Including it in a scrapbook or personal gift
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Using it in things like family newsletters, holiday cards, or emails
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🎨 Style & Creative Control
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Expectations
The client has reviewed your work and knows what to expect stylistically. -
Your creative freedom
You’ll try to accommodate their preferences, but:-
Every event is unique
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Your style evolves
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You make the final creative decisions
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Can they ask for changes?
Yes, but you aren’t required to follow every suggestion if it conflicts with your creative direction. -
What if they don’t like the final result?
Personal dissatisfaction with your style or creative choices is not a valid reason for a refund or canceling the agreement.
Payment Methods
- Credit / Debit Cards on our website
- PAYPAL
- Honeybook
- Venmo
Refund and Cancelation Policy
Cancellation, Rescheduling of Services or Request for Refund. Provider will not be obligated to refund any monies Client has previously paid towards the Total Cost or for any work already rendered. Client is not relieved of any payment obligations for cancelled Services, rescheduled Services, failing to show up for the event, or should it become impossible for Provider to provide the services due to the fault of Client (or parties related to Client) unless the Parties otherwise agree in writing. For instance, if Provider is able to secure another, unrelated client for , then Provider may choose, at its sole discretion, to excuse all (or a portion of) Client's outstanding balance of the Total Cost. Once the artwork has been approved and the items are sent to print, 100% of the entire invoice is no longer refundable. Once the project has been printed and assembled, 100% of the entire invoice is no longer refundable. Once the project leave the artist’s studio for shipping, the artist is not responsible for any loss, delay, or damage to the product. The client is responsible for all shipping, custom and duties fees. Shipping charges will be charged once items are shipped.
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Appropriate Conduct
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The Client(s) expressly agree(s) to take best efforts to provide [Provider] and Provider’s staff with a safe and appropriate professional relationship. In the event of circumstances deemed to present a threat or implied threat of injury or unprofessional, harassing language or behavior to [Provider] staff, [Provider] will make reasonable efforts to notify the Client(s). If the Client(s) is/are able to respond to the threatening situation in a reasonable amount of time, [Provider] shall resume work in accordance with the original terms of this Agreement. If the inappropriate behavior continues, the Client(s) will agree to relieve and hold [Provider] harmless as a result of incomplete services under this Agreement, or for a lapse in the quality of the [Provider’s]work. The Client(s) shall be responsible for payment in full, regardless of whether the situation is resolved or whether [Provider] resumes work detailed in this Agreement
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Limit of Liability
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Maximum Damages. Client agrees that the maximum amount of damages he or she is entitled to in any claim relating to this Agreement or Services provided in this Agreement are not to exceed the Total Cost of Services provided by Provider.
Loss of Product. In the event that any or all product(s) are lost, such as damage to or loss of a component of the product necessary for final delivery, Provider shall refund Client a pro-rated portion of the Total Cost based on the amount of Services that were completed/provided against the amount of Services that were agreed to be completed/provided.
Indemnification. Client agrees to indemnify, defend and hold harmless Provider and its affiliates, employees, agents and independent contractors for any injury, property damage, liability, claim or other cause of action arising out of or related to Services and/or product(s) Provider provides to Client.